Terms & Conditions
Last updated: August 2026
Welcome to Dionne Rêve.
These Terms & Conditions govern the use of www.dionnereve.com and purchases made through our website.
By accessing our website, placing an order, or purchasing a Dionne Rêve product, you agree to these Terms & Conditions, together with our Shipping Policy, Returns & Exchanges Policy, Limited Warranty & Repairs Policy, and Privacy Policy.
Please read them carefully before completing your purchase.
Nothing in these Terms is intended to limit any rights available to you under applicable consumer protection laws.
1. About Dionne Rêve
Dionne Rêve is an independent jewelry brand based in Mexico City, Mexico.
Our pieces are designed, handcrafted, prepared, and/or inspected through our Mexico City atelier.
Commercial name: Dionne Rêve Joyería Fina S.A.S.
Legal name / Individual business owner: Cristina Adriana López Saucedo
RFC: DRJ240730CE3
Business address: Zacatecas, Cuauhtémoc Roma Norte, 06700 CDMX
Customer Service: customerservice@dionnereve.com
Sales: sales@dionnereve.com
Telephone / WhatsApp: +52 55 2760 4694
These contact details may be used for questions, clarifications, claims, returns, warranty requests, or other matters relating to your purchase.
2. Eligibility to Purchase
You must be at least 18 years old or have the authorization and supervision of a parent or legal guardian to make a purchase through our website.
By placing an order, you represent that the information you provide is accurate and that you are legally authorized to use the payment method submitted.
3. Our Products
Dionne Rêve jewelry is made using artisanal processes and may involve hand fabrication, casting, stone setting, polishing, engraving, finishing, and other techniques carried out individually.
Because of the handmade nature of our work, small variations in shape, texture, dimensions, surface, finish, or other details may naturally occur from one piece to another.
These variations are part of the character of a handmade piece and are not considered defects as long as they do not affect the quality, function, or structural integrity of the jewelry.
Natural Gemstones & Pearls
Natural gemstones and pearls are individually unique.
Variations in color, shape, inclusions, pattern, transparency, surface, and other natural characteristics should be expected and are not considered manufacturing defects.
Whenever a product is specifically described as one-of-a-kind, the gemstone or piece shown will correspond to that individual item unless otherwise stated.
Product Images
We make every reasonable effort to represent our pieces accurately.
However, colors and proportions may appear slightly different depending on lighting, photography, screen settings, or the device used to view our website.
Product measurements are provided as accurately as possible, but small variations may occur due to the handcrafted nature of our pieces.
4. Intellectual Property & Our Designs
All content appearing on the Dionne Rêve website — including jewelry designs, product designs, photographs, illustrations, drawings, graphics, logos, trademarks, product names, collection names, text, packaging concepts, website content, videos, and other creative materials — is owned by Dionne Rêve or used with appropriate authorization.
Purchasing a Dionne Rêve product does not transfer any intellectual property rights in the design of that product.
Unless expressly authorized by us in writing, you may not:
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Copy or reproduce our jewelry designs
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Manufacture or commission reproductions of our designs
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Copy or commercially use our photographs, illustrations, or written content
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Create derivative products substantially based on our original designs
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Use the Dionne Rêve name, logo, photography, packaging, or other brand assets for commercial purposes
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Scrape, reproduce, republish, or commercially exploit content from our website
Unauthorized commercial use of Dionne Rêve intellectual property may result in appropriate legal action.
5. Prices & Currency
Prices are displayed in the currency available for your selected market or location.
For purchases made in Mexico, prices are available in Mexican pesos (MXN).
The final amount payable — including applicable shipping charges or other amounts — will be displayed before you complete your purchase.
Prices may change from time to time. Any change will apply prospectively and will not alter the price of an order that has already been validly completed, except where otherwise permitted or required by applicable law.
6. Pricing or Technical Errors
We take great care to ensure that prices and product information displayed on our website are accurate.
However, technical, typographical, synchronization, or display errors may occasionally occur.
If we identify an apparent technical or display error affecting an order, we may contact you before fulfillment to clarify the situation and determine the appropriate next steps in accordance with applicable consumer protection law.
We will not substitute products, modify an agreed purchase price, or charge additional amounts without your authorization where such authorization is required by law.
7. Product Availability
Some Dionne Rêve pieces are available in limited quantities, are made individually, feature one-of-a-kind gemstones, or depend on the availability of specific materials.
Placing an item in your cart does not reserve it.
On rare occasions, an item may become unavailable after an order is placed due to an inventory synchronization issue, simultaneous sale, material availability, or another circumstance outside our reasonable control.
If we are genuinely unable to fulfill an item you purchased, we will contact you as soon as possible and offer the appropriate available options, which may include a replacement where agreed, an alternative, or a refund for the unavailable item.
We will never substitute a different product or gemstone without your approval.
8. Orders & Order Confirmation
After placing an order, you should receive an electronic confirmation containing your order details.
Please review this information carefully.
If you notice an error in your shipping address, selected size, engraving, product, metal, gemstone, or another order detail, please contact us as soon as possible at customerservice@dionnereve.com.
For pieces that have not yet entered production, we will do our best to accommodate reasonable changes when technically possible.
Once production has begun on a personalized, bespoke, specially sized, engraved, or otherwise customized piece, modifications may no longer be possible.
9. Order Review, Fraud Prevention & Cancellation
To protect both our customers and Dionne Rêve, we may review orders before fulfillment.
To the extent permitted by applicable law, we may delay, refuse, or cancel an order where there is a reasonable basis to believe that:
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Payment has not been authorized
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Payment information cannot be verified
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The transaction may involve fraud or unauthorized payment
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Information provided with the order is materially inaccurate
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An order is connected to suspected fraudulent or abusive activity
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The requested delivery destination cannot legally or practically be serviced
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The product is genuinely unavailable
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The order appears to be intended for unauthorized commercial resale
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We are otherwise legally required to refuse or cancel the transaction
We may contact you to request reasonable information necessary to verify an order.
If we cancel an order after payment has been successfully collected and no merchandise has been provided, the applicable amount will be refunded to the original payment method.
We will not cancel orders arbitrarily or in a manner that limits rights granted by applicable consumer law.
10. Payments
Available payment methods are displayed during checkout.
Payment options may include credit or debit cards and third-party payment providers.
Approval of a payment, installment plan, financing option, or other payment service may depend on the policies and eligibility requirements of the relevant bank or payment provider.
Dionne Rêve is not responsible for:
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A bank or payment provider declining a transaction
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Financing or installment eligibility decisions made by third parties
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Currency conversion rates applied by your bank
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Foreign transaction fees independently charged by a financial institution
Please never send complete credit card information to us by email or social media.
11. Billing & Mexican Tax Invoices
An electronic order confirmation will be provided after a successful transaction.
If you require a Mexican tax invoice (CFDI), please contact us at sales@dionnereve.com with your order number and the required fiscal information.
Invoices are issued subject to applicable Mexican tax requirements and invoicing periods.
12. Made-to-Order Pieces
Some Dionne Rêve pieces are handcrafted after your order is placed.
Unless a different timeframe is stated on the product page:
In-stock pieces: prepared for shipment within approximately 5–7 business days.
Made-to-order pieces: handcrafted and prepared for shipment within approximately 10–15 business days.
Processing time and carrier transit time are separate.
If a material delay beyond the stated production or shipping timeframe occurs, we will contact you and provide the options required or available under applicable law.
For full information, please review our Shipping Policy.
13. Personalized, Custom & Bespoke Orders
Personalized, custom, bespoke, specially sized, engraved, or otherwise individually modified pieces may be subject to additional conditions.
This may include:
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Custom design approvals
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Gemstone approval
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Size confirmation
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Metal selection
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Engraving approval
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Deposits or staged payments
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Individual production timelines
Where a bespoke project is governed by a separate written proposal, invoice, approval, or agreement, those project-specific terms will apply in addition to these Terms & Conditions.
If there is a conflict between these general Terms and a specifically agreed bespoke proposal, the specifically agreed project terms will govern to the extent permitted by law.
Once production of a personalized or custom piece has begun, changes or cancellations may not be possible except where required by applicable consumer protection law.
14. Ring Sizes
Customers are responsible for selecting their requested ring size.
We provide sizing guidance and encourage customers who are unsure of their size to contact us before purchasing.
Choosing an incorrect size is not considered a manufacturing defect.
However, depending on the design, construction, materials, and gemstones involved, professional resizing may be available for an additional fee.
Please do not attempt to bend, squeeze, open, close, or manually resize an open or sculptural ring unless the product is specifically identified as adjustable.
For additional information, please review our Returns & Exchanges and Limited Warranty & Repairs policies.
15. Shipping
Dionne Rêve ships from Mexico City via available carriers including FedEx, UPS and DHL.
Shipping services, rates, estimated transit times, and available promotions are displayed during checkout where applicable.
Complimentary worldwide shipping is currently available on qualifying orders over $5,000 MXN, subject to the applicable terms displayed at the time of purchase.
All shipped orders include tracking.
For complete information regarding shipping destinations, processing times, customs, tracking, delivery issues, and address changes, please review our Shipping Policy.
16. International Orders, Duties & Customs
We ship internationally to most destinations we are reasonably able to service.
Depending on the destination and the shipping option available, duties, taxes, or customs charges may be included whenever possible.
In some jurisdictions, additional import charges may nevertheless be determined by local customs authorities.
Any applicable charges, responsibilities, and shipping conditions will be governed by our Shipping Policy and applicable law.
Customers are responsible for providing accurate information requested for customs clearance.
17. Delivery Information
Customers are responsible for providing a complete and accurate shipping address.
If an address needs to be corrected, please contact us immediately.
Once an order has been transferred to the carrier, some address modifications may no longer be possible.
Additional costs caused by an incorrect address, refused delivery, failed delivery attempts, or other circumstances attributable to information provided by the customer may be the customer's responsibility where permitted by applicable law.
If a shipment is lost, damaged, or appears to have been mishandled in transit, please contact us so we can review the situation and, where appropriate, initiate a carrier claim.
18. Returns & Exchanges
Return and exchange eligibility depends on the type of product purchased.
Our voluntary return policy generally applies to qualifying standard, non-personalized pieces without gemstones or pearls, subject to the conditions and timeframe published in our Returns & Exchanges Policy.
Personalized, bespoke, custom, engraved, gemstone, pearl, specially sized, altered, or used pieces may be subject to restrictions or considered final sale under our voluntary policy.
Please review our complete Returns & Exchanges Policy before purchasing.
Nothing in our voluntary return policy limits any statutory return, cancellation, revocation, refund, or other consumer right that may apply to your transaction under applicable law.
19. Statutory Cancellation & Consumer Rights
Dionne Rêve respects all non-waivable consumer rights applicable to a transaction.
Where applicable consumer protection law grants you a statutory cancellation, revocation, refund, warranty, or other right that extends beyond our voluntary policies, the applicable statutory right will prevail.
These Terms should not be interpreted as a waiver of any right that cannot legally be waived.
20. Limited Warranty
Dionne Rêve pieces include a 90-day Limited Warranty from the date of delivery for confirmed manufacturing defects, subject to the full terms of our Limited Warranty & Repairs Policy.
The warranty does not cover normal wear, accidental damage, misuse, natural material characteristics, ordinary tarnishing, natural wear of gold-vermeil plating, or other exclusions described in the warranty.
Eligible warranty claims may be repaired or replaced depending on the nature of the issue.
Please review our complete Limited Warranty & Repairs Policy before purchasing.
21. Repairs, Re-Plating & Maintenance
Where technically possible, Dionne Rêve may offer paid aftercare services including:
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Repairs
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Refinishing
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Repolishing
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Resizing
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Chain replacement
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Gold re-plating
These services are separate from warranty coverage unless the underlying issue is confirmed to be a covered manufacturing defect.
Availability and pricing depend on the condition of the piece, materials available, and work required.
A quote will be provided before any paid repair or maintenance work begins.
22. Promotions, Discounts & Promotional Gifts
From time to time, Dionne Rêve may offer promotions, discount codes, complimentary gifts, shipping offers, or other benefits.
Each promotion may be subject to its own stated conditions, including:
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Start and end dates
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Minimum purchase requirements
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Eligible products
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Eligible markets
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Quantity limits
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One promotion or code per order
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Availability while supplies last
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Excluded products
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Whether promotions may be combined
Unless otherwise stated, promotional offers have no cash value and cannot be exchanged for cash.
A promotion will be honored according to the conditions published while that promotion is valid.
If a complimentary gift is offered subject to a minimum purchase threshold and merchandise from the qualifying order is later returned, causing the retained purchase amount to fall below that threshold, the promotional gift may also be required to be returned unused, or other disclosed promotional conditions may apply, to the extent permitted by law.
Specific promotional terms displayed with an offer form part of these Terms & Conditions.
23. Discount Codes
Discount codes must be entered during checkout where applicable.
Unless expressly stated otherwise:
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Codes cannot be redeemed for cash
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Codes may not be applied retroactively after an order has been completed
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Only one discount code may be used per order
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Codes may be limited to certain products, customers, dates, or territories
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Codes obtained through fraud, unauthorized publication, manipulation, or misuse may be rejected where permitted by law
Promotional conditions displayed at the time an offer is made will govern that promotion.
24. Unauthorized Resale
Dionne Rêve products are offered primarily for personal use unless a wholesale or commercial relationship has been expressly approved by us.
Purchasing Dionne Rêve products does not authorize the use of our name, trademarks, photographs, packaging, designs, or other intellectual property for commercial purposes.
If you are interested in wholesale, retail partnerships, press loans, or another commercial use, please contact us directly.
25. Website Use
You agree not to use our website:
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For fraudulent or unlawful purposes
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To interfere with the operation or security of the website
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To attempt unauthorized access to our systems
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To introduce malicious code or automated attacks
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To scrape or systematically extract our content for commercial use
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To impersonate another person
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To submit false payment or delivery information
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To infringe the intellectual property rights of Dionne Rêve or any third party
We may restrict access to the website where reasonably necessary to protect the website, our customers, or our business from unlawful or abusive activity.
26. Customer Reviews & Feedback
We welcome honest feedback about Dionne Rêve and our products.
Nothing in these Terms prevents a customer from sharing an honest opinion or review about their experience.
If you voluntarily send photographs, testimonials, or other content directly to Dionne Rêve and separately authorize us to publish or repost that content, you retain ownership of your original content while granting us the permission necessary for the agreed use.
We will not require you to give up ownership of an independent consumer review merely because you purchased from us.
27. Third-Party Services
Our website may rely on or link to third-party services such as:
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Payment processors
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Shipping carriers
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Tracking services
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Social media platforms
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Analytics providers
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Financing services