Privacy Policy / Comprehensive Privacy Notice
Last updated: August 2026
At Dionne Rêve, we value your privacy and the trust you place in us when you visit our website, contact us, or purchase one of our pieces.
This Privacy Policy explains what personal information we collect, how we use it, when it may be shared with service providers, and the choices and rights available to you.
This notice applies to personal information collected through www.dionnereve.com, our customer service channels, email communications, social media interactions, showroom or atelier appointments, and other direct interactions with Dionne Rêve.
1. Who Is Responsible for Your Personal Information?
Dionne Rêve Joyería Fina S.A.S., commercially known as Dionne Rêve Timeless Heirlooms, is responsible for the processing and protection of the personal information described in this Privacy Policy.
RFC: DRJ240730CE3
Business address: Zacatecas, Colonia Roma Norte, Cuauhtémoc, 06700 Ciudad de México, Mexico
Customer Service: customerservice@dionnereve.com
Sales: sales@dionnereve.com
Telephone / WhatsApp: +52 55 2760 4694
Questions regarding privacy or the exercise of your personal data rights may be sent to customerservice@dionnereve.com
2. Personal Information We May Collect
Depending on how you interact with Dionne Rêve, we may collect the following categories of personal information.
Identification & Contact Information
-
Full name
-
Email address
-
Telephone or mobile number
-
Billing address
-
Shipping address
-
Country, state, city, and postal code
-
Information you voluntarily provide when contacting us
Order & Commercial Information
-
Products purchased or considered
-
Order number and order history
-
Product preferences
-
Ring size, metal, finish, engraving, gemstone, or personalization selections
-
Returns, exchanges, repairs, warranty requests, and customer service history
-
Wishlist, cart, or browsing activity where technically available
Payment & Transaction Information
Payments made through our website are processed by third-party payment providers.
Depending on the payment method selected, these providers may include services such as Shopify and its payment partners, PayPal, Mercado Pago, Kueski Pay, or other payment providers displayed at checkout.
Dionne Rêve may receive limited transaction information necessary to confirm and manage your purchase, such as payment status, transaction identifiers, amount paid, payment method type, or fraud-risk information.
We do not receive or store your complete credit or debit card number when payment information is processed directly by an authorized third-party payment provider.
Tax & Billing Information
If you request a Mexican tax invoice (CFDI), we may collect information necessary for invoicing, such as:
-
Legal or fiscal name
-
RFC
-
Tax domicile or postal code
-
Tax regime
-
CFDI use
-
Email address
-
Other information required under applicable Mexican tax regulations
Device & Website Information
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Language
-
Approximate location derived from IP address
-
Pages viewed
-
Products viewed
-
Referring website or source
-
Date and time of visits
-
Website interactions
-
Cart and checkout activity
-
Advertising or analytics identifiers where applicable
Communications
If you contact us through email, WhatsApp, social media, forms, or another customer service channel, we may retain the content of those communications and the information you choose to provide.
3. Sensitive Personal Information
Dionne Rêve does not ordinarily request sensitive personal information such as health information, religious beliefs, political opinions, sexual orientation, or similar sensitive data as part of a standard purchase.
We kindly ask that you avoid sending sensitive personal information unless it is genuinely necessary for a specific request.
If processing sensitive personal information ever becomes necessary, we will handle it in accordance with applicable law and obtain any consent required for that processing.
4. How We Use Your Information
We use personal information for the following primary purposes, which are necessary to provide our products and services or maintain our relationship with you:
-
Process and fulfill orders
-
Confirm payments and transactions
-
Prepare and ship purchases
-
Send order confirmations and tracking information
-
Communicate regarding an order
-
Provide customer service
-
Manage returns and exchanges
-
Process warranty and repair requests
-
Arrange showroom or atelier appointments
-
Create and manage customer accounts
-
Provide requested personalization, sizing, engraving, or bespoke services
-
Process invoices and comply with tax obligations
-
Detect, investigate, and prevent fraud or unauthorized transactions
-
Protect the security and integrity of our website
-
Maintain necessary business and transaction records
-
Comply with legal, tax, accounting, regulatory, or judicial requirements
-
Establish, exercise, or defend legal rights
-
Resolve disputes and customer claims
Processing necessary to fulfill a purchase or another legal relationship with you may be carried out without separate consent where permitted by applicable law. Mexican law expressly recognizes an exception where processing is required to exercise rights or fulfill obligations arising from a legal relationship.
5. Marketing & Other Optional Uses
With your consent or where otherwise permitted by applicable law, we may also use certain information for secondary or optional purposes, including:
-
Sending newsletters
-
Announcing new collections or product launches
-
Sending promotional offers or invitations
-
Sharing information about events or special projects
-
Personalizing marketing communications
-
Understanding customer interests and shopping behavior
-
Creating advertising audiences
-
Measuring the effectiveness of advertising campaigns
-
Showing advertising that may be more relevant to your interests
-
Conducting non-essential analytics and marketing attribution
You may opt out of promotional emails at any time by using the unsubscribe link included in our marketing emails.
You may also contact us at customerservice@dionnereve.com if you would like us to stop using your information for direct marketing purposes.
Opting out of marketing communications will not prevent us from sending necessary transactional communications related to an existing order, payment, shipment, warranty request, or customer service matter.
6. Cookies & Similar Technologies
Our website uses cookies and similar technologies to operate properly, remember preferences, understand website usage, improve the customer experience, prevent fraud, measure performance, and support advertising.
These technologies may include:
-
Essential cookies required for website functionality
-
Shopping cart and checkout cookies
-
Security and fraud-prevention technologies
-
Analytics cookies
-
Advertising and marketing cookies
-
Preference cookies
Some cookies are necessary for the website to function and cannot reasonably be disabled through our systems.
Non-essential analytics and advertising technologies may be managed through the privacy or cookie controls available on our website where applicable.
You may also configure your browser to reject or delete certain cookies; however, doing so may affect some website functionality.
Shopify provides merchants with customer privacy controls and consent-management functionality, including tools related to cookie banners and data-sharing preferences.
7. Analytics & Advertising Technologies
We may use analytics, advertising, and measurement services to better understand how customers discover and interact with Dionne Rêve.
These may include services provided by companies such as:
-
Shopify
-
Meta, including technologies associated with Facebook and Instagram
-
Google, including analytics and advertising services
-
Other analytics or advertising providers we may use from time to time
Depending on your location, consent choices, and the technology involved, these providers may receive information such as device identifiers, IP address, browsing activity, website events, product interactions, or transaction-related events.
We use this information to understand website performance, measure advertising effectiveness, improve our marketing, and, where permitted, deliver more relevant advertising.
8. Shopify
Our online store is hosted and supported by Shopify.
Shopify processes customer personal information in connection with the operation of our ecommerce store. Depending on the particular processing activity, Shopify may act as a service provider or processor on behalf of Dionne Rêve and may also process certain information under its own privacy responsibilities.
Shopify's current Data Processing Addendum expressly describes circumstances in which it processes merchant customer data as a processor/service provider and others in which Shopify acts as a controller/business.
Shopify and its subprocessors may process information in countries other than Mexico in order to provide their services.
9. Payment Providers
When you select a payment method at checkout, your information may be processed directly by the applicable payment provider.
These may include, depending on the payment methods available at the time of purchase:
-
Shopify or its payment partners
-
PayPal
-
Mercado Pago
-
Banks
-
Card networks
-
Financing or installment-payment providers
-
Fraud-prevention services
These providers may process personal and financial information under their own privacy policies and legal obligations.
Dionne Rêve only receives the information reasonably necessary to verify, manage, refund, reconcile, or provide customer service relating to the transaction.
10. Shipping & Logistics Providers
In order to deliver your order, we may share necessary information with shipping, courier, customs, insurance, and logistics providers.
Depending on the destination, these may include:
-
FedEx
-
DHL
-
UPS
-
Customs brokers
-
Shipping insurance providers
-
Other logistics partners necessary to complete delivery
Information shared may include your name, shipping address, telephone number, email address, order information, declared value, and other information necessary for transportation or customs clearance.
11. Other Service Providers
We may use trusted third-party providers to help us operate Dionne Rêve, including services related to:
-
Website hosting and ecommerce
-
Email and newsletter delivery
-
Customer support
-
Marketing
-
Analytics
-
Advertising
-
Fraud prevention
-
Accounting
-
Tax compliance
-
Cloud storage
-
Website security
-
Logistics and fulfillment
These providers may process personal information only to the extent reasonably necessary to provide their services or as otherwise permitted under applicable law and their contractual obligations.
12. International Data Processing & Transfers
Because Dionne Rêve operates an international ecommerce business and uses global technology, payment, logistics, and marketing providers, your personal information may be processed or stored outside Mexico.
Transfers may occur to service providers located in countries such as the United States, Canada, or other jurisdictions where our providers operate.
When information is transferred to a third party rather than simply processed by a service provider on our behalf, we will handle the transfer in accordance with applicable law and the purposes described in this Privacy Policy.
Mexican privacy law permits certain national or international transfers without separate consent when, for example, the transfer is necessary to maintain or fulfill a legal relationship between the responsible party and the data subject, or necessary under a contract entered into in the data subject's interest.
Where your consent is legally required for a transfer, we will obtain it through the appropriate mechanism.
13. Your Consent to Certain Transfers
By providing your personal information and entering into a transaction or relationship with Dionne Rêve, you acknowledge that information necessary to provide the requested services may be shared or transferred to processors, logistics providers, payment providers, professional advisers, or other parties as described in this Privacy Policy and as permitted by applicable law.
For any transfer that legally requires your separate consent and does not fall within an applicable exception, Dionne Rêve will request that consent before making the transfer.
14. We Do Not Sell Personal Information for Money
Dionne Rêve does not sell your personal information in exchange for money.
We may, however, use advertising or analytics technologies that involve transmitting certain identifiers or online activity information to advertising partners such as Meta or Google.
Under some privacy laws, certain forms of advertising-related data disclosure may be legally characterized as “sharing” even where no money is exchanged.
Where applicable law provides the right to opt out of this type of processing, we will provide the appropriate privacy controls or honor valid requests submitted to us.
15. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
-
Completing and documenting transactions
-
Providing customer service
-
Managing warranty and repair history
-
Maintaining legally required accounting and tax records
-
Preventing fraud
-
Resolving disputes
-
Establishing or defending legal claims
Different categories of information may be retained for different periods depending on applicable legal and operational requirements.
When personal information is no longer necessary and no legal obligation requires us to retain it, we will take reasonable steps to delete, anonymize, or securely dispose of it.
Mexican law requires personal information that is no longer necessary for the stated purposes to be deleted after any applicable retention or blocking period has concluded.
16. Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, unauthorized access, alteration, destruction, or misuse.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Mexican privacy law requires responsible parties to maintain administrative, technical, and physical security measures appropriate to the risks involved in processing personal information.
17. Your ARCO Rights
Under Mexican privacy law, you may exercise your ARCO rights regarding personal information held by Dionne Rêve:
Access — request information about the personal data we hold about you and how it is processed.
Rectification — request correction of inaccurate, incomplete, or outdated personal information.
Cancellation — request cancellation or deletion of personal information where legally applicable.
Opposition — object to certain processing of your personal information where legally applicable.
The current Mexican law expressly recognizes these rights and permits a data subject or legal representative to request their exercise at any time.
18. How to Exercise Your ARCO Rights
To exercise an ARCO right, please send your request to:
customerservice@dionnereve.com
Please include:
-
Your full name
-
An email address or other means through which we can respond
-
Documentation reasonably necessary to verify your identity or, when applicable, your legal representation
-
A clear description of the personal information involved
-
The ARCO right you wish to exercise
-
Any additional information that may help us locate the relevant data
For a rectification request, please also identify the information you would like corrected and, when applicable, provide documentation supporting the requested change.
We will respond within the periods required by applicable law.
Under the current LFPDPPP, the responsible party generally has up to 20 days to communicate its determination on an ARCO request and, if the request is granted, up to 15 additional days to implement it, subject to legally permitted extensions.
19. Revoking Consent
Where processing is based on your consent, you may request to revoke that consent at any time.
To submit a revocation request, contact us at customerservice@dionnereve.com and identify the processing for which you wish to withdraw consent.
Revocation will not have retroactive effects and may not apply where processing must continue to satisfy a legal obligation or fulfill an existing legal relationship.
Mexican law expressly requires the privacy notice to explain the mechanism for revoking consent.
20. Limiting the Use or Disclosure of Your Personal Information
You may ask us to limit the use or disclosure of your personal information for marketing or other non-essential purposes by contacting customerservice@dionnereve.com
You can also:
-
Unsubscribe from promotional emails using the link contained in each marketing email
-
Adjust available cookie or privacy preferences on our website
-
Adjust browser settings relating to cookies
-
Contact us regarding direct marketing preferences