Limited Warranty & Repairs
We stand behind every piece we make.
Each Dionne Rêve piece is carefully handcrafted and inspected in our Mexico City atelier before making its way to you. If something related to the craftsmanship of your piece isn’t right, we want to know — and we’ll be happy to help and hear any concerns you may have.
Our Limited Warranty
Dionne Rêve pieces include a 90-day limited warranty from the date of delivery covering confirmed manufacturing defects.
A manufacturing defect is an issue related to the way your piece was made or assembled, rather than damage caused by normal wear, accidental impact, improper handling, or the natural characteristics of its materials.
Depending on the piece and the nature of the issue, an eligible warranty claim may be repaired or replaced at no additional cost.
All warranty requests are reviewed individually by our atelier so we can determine the cause of the issue and the best solution for your piece.
If you believe your piece may qualify for warranty service, please contact us at customerservice@dionnereve.com and include:
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Your full name
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Your order number
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Your order or delivery date
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A brief description of what happened
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Clear, detailed photographs of the piece and the area of concern
Once we receive this information, our atelier will personally review your request.
If the issue is confirmed to fall within our limited warranty, we’ll send you the appropriate return shipping label and instructions so your piece can be sent back to our Mexico City atelier.
Once received and inspected, we’ll repair or replace the piece, depending on the nature of the issue, at no additional cost to you.
What May Be Covered?
Examples of issues that may qualify as manufacturing defects include:
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A soldered joint or component failing under normal use
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A clasp or closure failing because of a construction issue
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A gemstone becoming loose due to a setting or craftsmanship issue
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A structural issue determined to have resulted from manufacturing or assembly
If you’re unsure whether something qualifies, please reach out. We’ll be happy to take a look.
What Isn’t Considered a Manufacturing Defect?
Fine jewelry naturally changes with wear, and some signs of use or accidental damage are not related to the way a piece was made.
Our limited warranty does not cover:
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Scratches, marks, or changes to polished surfaces caused by normal wear
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Natural oxidation or tarnishing of sterling silver
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Natural fading or wear of gold-vermeil plating
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Damage caused by drops, impact, pressure, bending, pulling, or crushing
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Broken chains caused by pulling, snagging, twisting, or excessive force
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Damage caused by improper storage or handling
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Damage caused by exposure to perfumes, creams, lotions, sanitizers, cleaning products, chemicals, chlorine, salt water, or similar substances
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Damage caused by attempting to resize, bend, open, close, or otherwise modify a piece yourself
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Incorrect sizing or product selections
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Loss or damage caused by accidental impact or misuse
If something isn’t covered by warranty, that doesn’t necessarily mean we can’t help.
In many cases, our atelier can repair, restore, refinish, resize, repolish, or re-plate your piece for an additional fee. We’ll always review the piece first and provide a quote before carrying out any work.
About Gold Vermeil
Gold vermeil is a layer of gold applied over sterling silver, and its finish is not permanent.
With time and wear, the gold layer will naturally begin to fade, gradually revealing the sterling silver underneath. How quickly this happens depends on how often the piece is worn, how it is stored, and how it is cared for.
This is a natural characteristic of gold vermeil and is not considered a manufacturing or quality defect.
Water, perfumes, creams, lotions, sanitizers, sweat, chemicals, friction, and sleeping or showering while wearing your jewelry can all accelerate wear to the finish.
To help your vermeil piece stay beautiful for as long as possible, we recommend following the care instructions included with every Dionne Rêve order.
A simple rule we love:
Jewelry should be the last thing you put on and the first thing you take off.
And whenever your vermeil piece needs a refresh, we’re here for that too.
Our Mexico City atelier has the equipment needed to professionally re-plate, polish, and refinish eligible Dionne Rêve pieces, helping restore their appearance.
Re-plating and refinishing due to normal wear are considered maintenance services rather than warranty repairs and are available for an additional fee.
You can send your piece to our Mexico City atelier or arrange to drop it off with us.
For maintenance, re-plating, refinishing, or other services outside warranty coverage, shipping costs are the responsibility of the customer. If needed, we can arrange a shipping label for you and add the shipping cost to your service quote.
A Note About Chains
Some Dionne Rêve designs use fine chains chosen specifically to complement the scale, movement, and character of the piece.
Like all fine jewelry chains, they should be handled with care and protected from pulling, snagging, twisting, or excessive force.
A chain that fails because of a confirmed manufacturing or assembly issue within the warranty period may qualify for repair or replacement at no additional cost.
Breakage caused by pulling, accidental force, snagging, twisting, or improper handling is not considered a manufacturing defect.
That said, if something happens to your chain, please reach out. We’ll be happy to review whether it can be repaired or replaced for an additional fee.
Open Rings & Sculptural Designs
Some Dionne Rêve pieces feature open or sculptural constructions as part of their design.
Unless a product is specifically described as adjustable, please do not bend, squeeze, open, or close the piece to change its size or fit.
Repeated manipulation can weaken the metal, alter the shape of the piece, damage its finish, loosen gemstones, or cause gold-vermeil plating to wear prematurely.
Damage caused by manually bending or adjusting a piece is not considered a manufacturing defect.
If the fit isn’t quite right, contact us instead. We’ll be happy to let you know whether professional resizing or adjustment is possible for your particular design.
Repairs Beyond the Warranty
We want Dionne Rêve pieces to stay with you for a long time.
Even after the warranty period has ended, you’re always welcome to contact us about:
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Repairs
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Refinishing
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Repolishing
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Resizing
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Chain replacement
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Gold re-plating