Returns & Exchanges
We always want you to feel confident when choosing your Dionne Rêve piece.
Because every piece is carefully prepared or handcrafted in our Mexico City atelier, return and exchange eligibility can vary depending on what you’ve ordered. We’ve kept everything as simple as possible below — and if you’re ever unsure, we’re always happy to help before you place your order.
What Can Be Returned or Exchanged?
Our return and exchange policy applies to standard, non-personalized pieces without gemstones or pearls.
If something isn’t quite right, please contact us at customerservice@dionnereve.com within 5 business days of delivery with your name, order number, and reason for return or exchange.
Requests received after this period may no longer be eligible for a return or exchange, so we recommend reaching out as soon as possible.
To be eligible, your piece must be:
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Unworn and unused
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In its original condition
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Returned with its original packaging
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Free from scratches, alterations, resizing, or signs of wear
Please contact us before sending anything back. Once your request has been approved, we’ll send you all the details you need to return your piece to our Mexico City atelier.
For eligible returns, refunds will be issued to the original payment method once the piece has been received and inspected. Exchanges are subject to availability.
Unless your order arrived defective or incorrect, return shipping and any applicable shipping or insurance costs are the responsibility of the customer. Original shipping charges, when applicable, are non-refundable.
What Cannot Be Returned or Exchanged?
Some pieces are created or modified especially for you and, because of their individual nature, are not eligible for returns or exchanges.
This includes:
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Pieces featuring natural gemstones or pearls
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Pieces with personalized engravings
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Custom or bespoke designs
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Pieces with a custom gemstone selection
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Pieces made in a specially requested size outside our standard size options
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Pieces that have been altered or resized after purchase
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Pieces showing signs of wear or use
These pieces are considered final sale once production has begun, except in the case of a confirmed manufacturing defect or where otherwise required by applicable law.
Choosing an incorrect size, model, metal, finish, gemstone, engraving, or variation is not considered a manufacturing defect, so we recommend taking a moment to review your selections before completing your order.
If you have any doubts about sizing, materials, gemstones, personalization, or a particular variation, just send us a message before ordering. We’ll be happy to help you make sure everything feels right before we begin creating your piece.
Ring Sizing
We know choosing a ring size online can sometimes be tricky.
If you’re unsure about your size, please contact us before ordering and we’ll be happy to guide you.
You can also use the “Ring Sizer” app to estimate your size using a ring that already fits you well. For the most accurate measurement, we recommend having your finger professionally sized by a jeweler.
Selecting an incorrect size is not considered a manufacturing defect. However, resizing may be possible for certain designs for an additional fee, depending on the piece, its construction, and the materials involved.
If your ring arrives and the fit isn’t quite right, reach out to us. We’ll be happy to take a look and let you know what options may be available for your piece.
If Something Isn’t Right With Your Piece
Every Dionne Rêve piece is carefully inspected before leaving our atelier.
If your order arrives damaged, you notice what may be a manufacturing defect, or something simply doesn’t seem right, please contact us within 5 days of delivery whenever possible so we can look into it with you as quickly as possible.
Please include:
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Your name
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Your order number
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A brief description of what you noticed
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Clear photographs of the piece
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Photographs of the packaging if the order appears to have been damaged during transit